Refund & Return Policy

1. General Return & Refund Policy

SciLight Biotechnology supplies peptide research products and custom services to pharmaceutical, biotechnology, academic, and research organizations.

Due to the scientific nature of peptide products, custom synthesis projects, modified peptides, peptide libraries, and other research materials, return and refund eligibility may depend on the type of product ordered and the reason for the request.

Customers should inspect delivered products promptly after receipt and contact SciLight Biotechnology if there is a problem with the shipment or product.

2. Damaged Products

SciLight Biotechnology will work with customers to resolve confirmed cases where a product has been damaged during shipment or arrives in a condition that prevents it from being reasonably used for its intended research purpose.

What You Should Do

• Contact SciLight Biotechnology as soon as possible after receiving the damaged product.
• Provide the order or quotation reference.
• Provide clear photographs of the outer shipping packaging.
• Provide photographs showing the product damage.
• Describe the condition of the product when received.

Customers should retain the original packaging and shipping materials until the matter has been reviewed, as these materials may be relevant when evaluating a shipping-related damage claim.

Replacement

Where the damage is confirmed and the product is eligible under this policy, SciLight Biotechnology will arrange a replacement of the affected product or another appropriate resolution.

3. Incorrect or Missing Products

If you receive a product that does not correspond with the agreed order, or if an expected item is missing from the shipment, please contact us promptly.

We may request photographs, shipment information, order documentation, or other information needed to investigate the issue.

If SciLight Biotechnology confirms that an incorrect product was supplied or an item was omitted from the shipment, we will work with the customer to arrange an appropriate correction or replacement.

4. Custom Peptide Orders

Custom peptide synthesis projects are prepared according to customer-provided sequence, specification, quantity, purity, modification, and other project requirements.

Because custom peptide products are prepared for specific research requirements, they generally cannot be returned simply because the customer has changed their research plans, no longer requires the material, or no longer wants the order.

If there is an issue with a custom peptide order, customers should contact SciLight Biotechnology so the project and relevant documentation can be reviewed.

5. Modified Peptides & Peptide Libraries

Modified peptides, peptide conjugates, peptide libraries, labeled peptides, and other customized research materials may be prepared according to project-specific requirements.

These products may not be eligible for a standard return after production because they are prepared for a particular customer specification.

This does not affect the customer’s right to report a confirmed damaged product, incorrect shipment, or other issue covered by applicable law or the agreed order terms.

6. Catalog Peptides

For catalog peptide products, customers should inspect the shipment upon receipt and contact SciLight Biotechnology promptly if the product is damaged, incorrect, or otherwise appears inconsistent with the order.

Depending on the circumstances, an eligible issue may be resolved through product replacement or another appropriate remedy.

7. Refunds

Where a refund is appropriate under the circumstances of an order, SciLight Biotechnology will review the request and determine the appropriate resolution in accordance with the applicable order terms and law.

Refunds are not automatically issued for every complaint. Each request is reviewed according to the product, order terms, circumstances, and applicable legal requirements.

8. Products Generally Not Eligible for Return

Unless required otherwise by applicable law or expressly agreed in writing, the following circumstances generally do not qualify for a return:

This section does not limit any rights that cannot legally be excluded or any remedies expressly provided under the applicable order agreement.

9. Order Cancellation

Customers who need to cancel an order should contact SciLight Biotechnology as soon as possible.

Cancellation requests for custom synthesis or customized research products may not be possible after synthesis, modification, procurement, or other production activities have begun.

Any cancellation request will be reviewed based on the status of the order and the applicable quotation, purchase order, contract, or other agreed terms.

10. Return Authorization

Customers should not send products back without first contacting SciLight Biotechnology and receiving return instructions where a return is considered necessary.

If a return is approved, SciLight will provide the applicable instructions regarding packaging, shipping, documentation, and the return destination.

11. How to Report a Product Issue

12. Shipping Damage Claims

If damage appears to have occurred during shipment, please notify SciLight Biotechnology promptly after delivery.

Photographs of the shipping carton, packaging, labels, product container, and visible damage may help us investigate the claim.

Where a carrier or logistics provider is involved, SciLight Biotechnology may also need to communicate with the carrier as part of the investigation.

13. Product Storage and Handling

Customers are responsible for following the storage, handling, and use instructions provided with the product or applicable documentation.

A product issue caused by improper storage, handling, transportation after delivery, unauthorized modification, contamination, or use outside the applicable product instructions may not qualify for replacement.

14. Reporting Time

Customers should report damaged, incorrect, or missing products as soon as reasonably possible after delivery.

Prompt reporting allows SciLight Biotechnology to investigate the condition of the shipment and, where necessary, coordinate with the relevant shipping provider.

If your order documentation specifies a particular period for reporting product issues, that period will apply subject to applicable law.

15. Your Legal Rights

This policy does not limit any mandatory consumer, commercial, contractual, or other legal rights that cannot lawfully be excluded or restricted.

Where the customer has a separate written agreement, purchase order, supply agreement, or other contract with SciLight Biotechnology containing specific return, replacement, warranty, or refund terms, the applicable contractual terms may govern the order.

16. Changes to This Policy

SciLight Biotechnology may update this Refund & Return Policy from time to time to reflect changes in our services, business practices, order procedures, or applicable requirements.

The updated policy will be published on this page with a revised effective or updated date where appropriate.

17. Contact SciLight Biotechnology

To report a damaged product, incorrect shipment, missing item, or other order-related issue, please contact SciLight Biotechnology with your order information and supporting details.